COVID-19 FAQ

Current Services Available

Where can off-campus students eat?
Two locations are open and are accepting CrimsonCard or major credit cards (American Express, Discover, MasterCard, and Visa) through the Grubhub app.

Students must order their meals using the Grubhub app. No ordering or payments will be accepted on-site, except in the event the Grubhub order system is offline.

The following locations are currently open:

  • Woodland Eatery (Forest Quadrangle) is offering prepared food through the Grubhub app. You can order breakfast and lunch from 9 a.m.–1 p.m. and dinner from 4–7 p.m. Vegan and vegetarian options are available, as well as choices for individuals who have allergies, dietary restrictions, and religious preferences.
  • Willkie Campus Store (Willkie Quadrangle) is working with Grubhub to enter all campus store items into the app to allow students to order cleaning, food, and grocery items online to pick up at the store. Additionally, only two people are allowed in the store at a time, and they must adhere to the social distancing guidelines of six feet or more.

How can we pay for food and supplies from the open locations on campus?
Students can pay using their CrimsonCard or by using a major credit card (American Express, Discover, MasterCard, and Visa).


Can I still use my I-BUCKS to buy things?
Students can continue to use their I-BUCKS meal plan for the on-campus locations currently open. Students can also use their I-BUCKS meal plan to stock up on items from the campus store. We are trying to put our entire inventory out into the campus stores for students.


What food are you serving?
Our menus are currently utilizing our chef’s choices. The items we are serving are made-to-order. We can only work with the inventory we have on hand from our suppliers.


Why I can’t see a menu on the Grubhub app?
We have been able to recently add our campus store inventory at Willkie and Woodland to the Grubhub app. Please note that the information will not display in the app when the location is closed.


What’s happening with IU Catering?
All catered events have been canceled. IU Catering is offering a no contact delivery services for your IU Catering or Sugar & Spice favorites to the Bloomington community. Learn more at their website.


Can I get my order delivered?
Yes. We are offering next-day delivery service for Grubhub orders made from Willkie Campus Store. After placing an order, students will receive a call from IU Dining staff informing them that their delivery will arrive at the established time for each building (listed below). The student will meet the delivery truck at the circle drive of their designated building.

There is no delivery fee.
WRIGHT QUADRANGLE: 11 a.m.
EIGENMANN HALL: 11:30 a.m.
FOREST QUADRANGLE: 12 noon
READ HALL: 12:30 p.m.
SPRUCE HALL: 1 p.m.

Meal Plan Credit

How long do I have to request a credit?
Petitions must be submitted no later than August 3.


I’ll be returning but would rather have a credit, can I submit a petition?
Yes, you may submit a petition to request a credit. You will forfeit the 5% I-BUCKS addition to your account.


How many bonus I-BUCKS will I receive?
Check your ending account balance on May 10 online and multiply that number by 1.05. This is the number of I-BUCKS that will be on your account when the 2020-21 contract becomes available on August 16.


How soon will I receive my credit?
If your petition is accepted, an I-BUCKS credit will be sent to your bursar account. That credit will first cover other unpaid charges on your account. Any remaining balance will be refunded to you after the first day of the fall semester.


Why are you keeping the operational money that I paid?
Operational expenses include fixed overhead like salaries, utilities, maintenance and facility upkeep. Even though we’re continuing to operate fewer locations for those who remain on campus, our fixed operational expenses remain.


I am an RPS staff member, what will happen to my staff meal plan?
Staff plans are not eligible for a credit. Regardless of whether a student remains a staff member, account balances of undergraduate staff members will be available for use through May 8, 2021.